Guest Experience Expert
Company: Marriott International, Inc
Location: Portland
Posted on: October 24, 2024
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Job Description:
Additional Information
Job Number24183841
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Portland, 900 SW Washington St., Portland,
Oregon, United States, 97205
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY Our jobs aren't just about giving guests a smooth
check-in and check-out. Instead, we want to build and experience
that is memorable and unique. Our Guest Experience Experts take the
initiative to deliver a wide range of services that guide guests
through their entire stay. They are empowered to move about their
space and do what needs to be done. Whether processing operational
needs, addressing guest requests, completing reports, or sharing
the highlights of the local area, the Guest Experience Expert makes
transactions feel like part of the experience. No matter what
position you are in, there are a few things that are critical to
success - creating a safe work place, following company policies
and procedures, maintaining confidentiality, protecting company
assets, upholding quality standards, and ensuring your uniform,
personal appearance, and communications are professional. Guest
Experience Experts will be on their feet and moving around (stand,
sit, or walk for an extended time) and taking a hands-on approach
to work (move, lift, carry, push, pull, and place objects weighing
less than or equal to 10 pounds without assistance). Doing all
these things well (and other reasonable job duties as requested) is
critical for Guest Experience Experts - to get it right for our
guests and our business each and every time. PREFERRED
QUALIFICATIONS Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Supervisory
Experience: No supervisory experience. License or Certification:
None -Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.At more than 100
award-winning properties worldwide, The Ritz-Carlton Ladies and
Gentlemen create experiences so exceptional that long after a guest
stays with us, the experience stays with them. Attracting the
world's top hospitality professionals who curate lifelong memories,
we believe that everyone succeeds when they are empowered to be
creative, thoughtful and compassionate. - Every day, we set the
standard for rare and special luxury service the world over and
pride ourselves on delivering excellence in the care and comfort of
our guests. - Your role will be to ensure that the "Gold Standards"
of The Ritz-Carlton are delivered graciously and thoughtfully every
day. The Gold Standards are the foundation of The Ritz-Carlton and
are what guides us each day to be better than the next. It is this
foundation and our belief that our culture drives success by which
The Ritz Carlton has earned the reputation as a global brand leader
in luxury hospitality. As part of our team, you will learn and
exemplify the Gold Standards, such as our Employee Promise, Credo
and our Service Values. And our promise to you is that we offer the
chance to be proud of the work you do and who you work with. - In
joining The Ritz-Carlton, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you.
Keywords: Marriott International, Inc, Aloha , Guest Experience Expert, Other , Portland, Oregon
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