CALL CENTER ASSISTANT MANAGER - FULL TIME (CALL CENTER)

Company: Grifols
Location: Scappoose
Posted on: October 24, 2024

Job Description:

Do you want to join an international team working to improve the future of healthcare? Grifols is a global healthcare company which, since its foundation in Barcelona in 1909, has been working to improve the health and well-being of people all over the world. Our four divisions - Bioscience, Diagnostic, Hospital and Bio Supplies - develop, produce and market innovative medicines, solutions and services in more than 100 countries and regions. 5K per year, depending on training, education, and experience. The Assistant Manager is responsible to assist the center manager in providing employee supervision, guidance, troubleshooting for employees, and the overall activities required to meet corporate short and long term operational objectives. Compliance with Regulatory and Corporate policies and procedures is essential to ensure and maintain donor, employee and product safety. - Collaborates with Training and Quality staff to ensure that training and quality goals are met. Coaches and leads through effective feedback to employees through the Operations Supervisor(s). Monitors and evaluates operations. Works with the Center Manager to develop action plans to maximize center efficiency and supervises the implementation of improvements. Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records. Directs the training activities of production employees through the Training Coordinator. Partners with the center manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure. Actively delegates, monitors and holds responsible the operations supervisors for their performance. Determine the adequacy and adjust inventory levels of all goods and supplies necessary of the operation of the donor center. Compile and submit orders to vendors to meet determined inventory levels. Assure center employees maintain the facility in a neat and clean condition and all equipment is kept in good working order. Responsible for freezer management, including overseeing plasma shipments and equipment failures. Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP). Direct key personnel in donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with state and federal regulations, U.Food and Drug Administration (FDA)-approved Standard Operating Procedures, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), and Current Good Manufacturing Practice (cGMP). Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation. Control center donor funds and ensure that all financial records are accurate and in order. Minimize center liability through constant risk management review. Investigates all unsafe situations and Situations/complaints. Directs and monitors the performance of outside vendors. Review and monitor special projects for accuracy and timely completion. Works with the Center Manager in implementing the donor center's mission into the community. This job description is intended to present the general content and requirements for the performance of this job. Bachelor's degree or equivalent , preferably in Science, Business, Nursing, Finance, or related field Experience in a medical and/or cGMP regulated environment preferred. Example: If a job level requires a bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an associate degree with 6 years of experience, or a master's degree with 2 years of experience. Developing command of leadership, organizational, customer service, interpersonal communication, and computer abilities. Ability to maintain adequate levels of plasma collection and adhere to quality standards. Ability to motivate staff to achieve established goals and standards. - Work is performed in an office and/or a laboratory/manufacturing environment. Exposure to electrical office equipment. Exposure to extreme cold below 32*, miscellaneous production chemicals, moving machinery and production equipment. Exposure to high levels of noise on production floor. Personal protective equipment required such as protective eyewear, garments and gloves. Frequently drives to site locations with occasional travel within the United States. We offer a comprehensive package of benefits including medical, pharmacy, dental, vision, disability insurance, life & AD+D insurance, Paid Time Off (PTO), 401K match of up to 5%, and tuition reimbursement. app #Agencies that present a candidate MUST have an active, nonexpired Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Grifols provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other characteristic or status protected by law. - We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Center Facebook Page: - Follow us on Facebook: - Follow us on LinkedIn: -

Keywords: Grifols, Aloha , CALL CENTER ASSISTANT MANAGER - FULL TIME (CALL CENTER), Executive , Scappoose, Oregon