Customer Support Engineer
Company: KLA
Location: Hillsboro
Posted on: October 16, 2024
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Job Description:
Base Pay Range: $23.85 - $40.53 Per HourPrimary Location:
USA-OR-Hillsboro-Beaverton-KLAKLA's total rewards package for
employees may also include participation in performance incentive
programs and eligibility for additional benefits identified below.
Interns are eligible for some of the benefits identified below. Our
pay ranges are determined by role, level, and location. The range
displayed above reflects the minimum and maximum pay for this
position in the primary location identified in this posting. Actual
pay depends on several factors, including location, job-related
skills, experience, and relevant education level or training. If
applicable, your recruiter can share more about the specific pay
range for your preferred location during the hiring process.Company
OverviewKLA is a global leader in diversified electronics for the
semiconductor manufacturing ecosystem. Virtually every electronic
device in the world is produced using our technologies. No laptop,
smartphone, wearable device, voice-controlled gadget, flexible
screen, VR device or smart car would have made it into your hands
without us. KLA invents systems and solutions for the manufacturing
of wafers and reticles, integrated circuits, packaging, printed
circuit boards and flat panel displays. The innovative ideas and
devices that are advancing humanity all begin with inspiration,
research and development. KLA focuses more than average on
innovation and we invest 15% of sales back into R&D. Our expert
teams of physicists, engineers, data scientists and problem-solvers
work together with the world's leading technology providers to
accelerate the delivery of tomorrow's electronic devices. Life here
is exciting and our teams thrive on tackling really hard problems.
There is never a dull moment with us.Group/DivisionThe KLA Services
team headquartered in Milpitas, CA is our service organization that
consists of Service Sales and Marketing, Spares Supply Chain
management, Field Operations, Engineering, Product Training, and
Technical Support. The KLA Services organization partners with our
field teams and customers in all business sectors to maintain the
high performance and productivity of our products through a
flexible portfolio of services. Our comprehensive services include:
proactive management of tools to identify and improve performance;
expertise in optics, image processing and motion control with
worldwide service engineers, 24/7 technical support teams and
knowledge management systems; and an extensive parts network to
ensure worldwide availability of parts.Job Description/Preferred
QualificationsBase Pay Range: $23.85 - $40.53 Per HourPrimary
Location: USA-OR-Hillsboro-Beaverton-KLAKLA's total rewards package
for employees may also include participation in performance
incentive programs and eligibility for additional benefits
identified below. Interns are eligible for some of the benefits
identified below. Our pay ranges are determined by role, level, and
location. The range displayed above reflects the minimum and
maximum pay for this position in the primary location identified in
this posting. Actual pay depends on several factors, including
location, job-related skills, experience, and relevant education
level or training. If applicable, your recruiter can share more
about the specific pay range for your preferred location during the
hiring process.Company OverviewKLA is a global leader in
diversified electronics for the semiconductor manufacturing
ecosystem. Virtually every electronic device in the world is
produced using our technologies. No laptop, smartphone, wearable
device, voice-controlled gadget, flexible screen, VR device or
smart car would have made it into your hands without us. KLA
invents systems and solutions for the manufacturing of wafers and
reticles, integrated circuits, packaging, printed circuit boards
and flat panel displays. The innovative ideas and devices that are
advancing humanity all begin with inspiration, research and
development. KLA focuses more than average on innovation and we
invest 15% of sales back into R&D. Our expert teams of
physicists, engineers, data scientists and problem-solvers work
together with the world's leading technology providers to
accelerate the delivery of tomorrow's electronic devices. Life here
is exciting and our teams thrive on tackling really hard problems.
There is never a dull moment with us.Group/DivisionThe KLA Services
team headquartered in Milpitas, CA is our service organization that
consists of Service Sales and Marketing, Spares Supply Chain
management, Field Operations, Engineering, Product Training, and
Technical Support. The KLA Services organization partners with our
field teams and customers in all business sectors to maintain the
high performance and productivity of our products through a
flexible portfolio of services. Our comprehensive services include:
proactive management of tools to identify and improve performance;
expertise in optics, image processing and motion control with
worldwide service engineers, 24/7 technical support teams and
knowledge management systems; and an extensive parts network to
ensure worldwide availability of parts.Job Description/Preferred
QualificationsPrimarily responsible for customer service activities
associated with PM, updating, fixing, diagnosing and repairing of
highly complex equipment at customer sites. Represents the company
to the customer and assumes accountability for customer
satisfaction with service. Assures operational quality of system
equipment. Coordinates actions with customers to minimize down
time.A CSE providing service support for customer Intel, Oregon.
The CSE is responsible for providing tool repair, customer
management, and performing all associated logistics tasks. The CSE
has good trouble shooting skills and be proficient in working on
semiconductor equipment within a cleanroom environment. CSE should
be self-motivated and driven to provide the best support for KLA
customers. CSE should demonstrate excellent written and verbal
communication skills as communication with customers, co-workers,
and management is critical to the role. Minimum
QualificationsMinimum QualificationsBachelor's Level Degree and 0
years related work experienceThe company offers a total rewards
package that is competitive and comprehensive including but not
limited to the following: medical, dental, vision, life, and other
voluntary benefits, 401(K) including company matching, employee
stock purchase program (ESPP), student debt assistance, tuition
reimbursement program, development and career growth opportunities
and programs, financial planning benefits, wellness benefits
including an employee assistance program (EAP), paid time off and
paid company holidays, and family care and bonding leave.KLA is
proud to be an Equal Opportunity Employer. We do not discriminate
on the basis of race, religion, color, national origin, sex, gender
identity, gender expression, sexual orientation, age, marital
status, veteran status, disability status or any other status
protected by applicable law. We will ensure that qualified
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform essential job functions, and to receive other benefits and
privileges of employment. Please contact us at or at
+1-408-352-2808 to request accommodation.The company offers a total
rewards package that is competitive and comprehensive including but
not limited to the following: medical, dental, vision, life, and
other voluntary benefits, 401(K) including company matching,
employee stock purchase program (ESPP), student debt assistance,
tuition reimbursement program, development and career growth
opportunities and programs, financial planning benefits, wellness
benefits including an employee assistance program (EAP), paid time
off and paid company holidays, and family care and bonding
leave.KLA is proud to be an Equal Opportunity Employer. We do not
discriminate on the basis of race, religion, color, national
origin, sex, gender identity, gender expression, sexual
orientation, age, marital status, veteran status, disability status
or any other status protected by applicable law. We will ensure
that qualified individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to
receive other benefits and privileges of employment. Please contact
us at or at +1-408-352-2808 to request accommodation.
Keywords: KLA, Aloha , Customer Support Engineer, Engineering , Hillsboro, Oregon
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