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Senior Manager Workforce Optimization

Company: VirtualVocations
Location: Salem
Posted on: November 20, 2024

Job Description:

A company is looking for a Sr. Manager, Workforce Optimization to develop long-term workforce management strategies and manage a team focused on operational efficiency.



Key Responsibilities

Develops workforce management strategies to support growth and operational efficiency
Manages a team responsible for executing workforce optimization activities and ensures metrics are achieved
Collaborates with leadership to implement best practices and drive continuous improvements in service delivery


Required Qualifications, Training, and Education

Minimum of 5 years of experience managing direct reports in a call center environment
Experience in change management, workforce management, data analytics, or finance
Deep knowledge of Avaya CMS, Calabrio, or similar scheduling software preferred
Strong project management skills with the ability to manage multiple projects simultaneously
Four-year bachelor's degree or equivalent experience in a related field

Keywords: VirtualVocations, Aloha , Senior Manager Workforce Optimization, Accounting, Auditing , Salem, Oregon

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